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info@highlandexploration.com

Terms & Conditions

Terms & Conditions

Please contact info@highlandexploration.com for our latest terms and conditions.

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Company Name: HIGHLAND EXPLORATION LIMITED
Company No: SC572701
Registered Company Address: 5 Whitefriars Crescent, Perth, PH2 0PA

Refund Policy

Bookings

Bookings can be made via phone, email, in person or through our website and will be confirmed upon receipt of full payment. Full payment can be made via credit card on our website or by phone, cheques are also accepted and must be made payable to Highland Exploration and sent to the address below.

Cancellations and Refunds

The Company will only cancel trips due to circumstances out-with our control, in this case a free transfer to an alternative date or activity will be offered or a full refund will be available. Where the customer cancels the tour reservation then the effective date of cancellation will be the date the company receives written notification of the cancellation. In the event of a cancellation, a charge as detailed below, shall be payable by the Customer.

Cancellation Charges

The following cancellation charges apply to all bookings:

When notification of cancellation is received less than 5 days prior to trip date - 50% cancellation charge 
When notification of cancellation is received less than 48 hours in advance of departure time - 100% cancellation charge 
If no notification of cancellation is received - the customer will be held liable for the full cost of the cancelled activity 
We regret no refunds can be offered if the Customer is late for a tour.